![]() This article describes some known issues affecting Outlook 2011, Outlook 2016 and Outlook 2019 for Mac. When the Directory Server (LDAP) information is configured correctly in the account settings, the functionality is enabled for directory lookups, but Outlook will repeatedly display an error code 17768. We have contacted Microsoft about this and unfortunately, they do not have any working solution. On the PC version of Outlook, apparently you can select People > Ribbon > Send and Receive Groups. Going to the web app version and the Global Address List is updated there, but I cant get the Mac app to recognize this. Workaround: Outlook 2011 SP1 (With autodiscover record in place) will download an offline address book. Searching for any related files in /Library/ to delete. It will be listed as ACCOUNTNAME Directory. This is a 24-hour old copy of the global address list. Once in place, you can delete the directory service settings. Which will prevent the error from popping up again. Outlook prompts you for password after the computer wakes up after sleep This will also prevent direct GAL lookups. ![]() With Outlook open, use Finder to select the Applications folder, then the MSOffice folder, then holding the Control key down select the Outlook "O" icon, and select Get Info from the list. Microsoft support included for first 60 days at no extra cost. Classic 2019 versions of Word, Excel, PowerPoint, Outlook, OneNote and Teams. 14.3.2 update\Sent messages are being filtered Within the Get Info screen presented, check the Prevent Nap App box. One-time purchase for 1 Mac Lifetime access.
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